Sumsub is a leading verification platform designed to secure the entire user journey. Our customizable KYC, KYB, transaction monitoring, and fraud prevention solutions enable businesses to streamline their verification processes, attract more customers globally, ensure compliance, cut costs, and safeguard operations.

With a client base exceeding 2,500 companies across fintech, crypto, transportation, trading, and gaming industries—including names like Bitpanda, Wirex, Avis, Bybit, Huobi, Kaizen Gaming, and TransferGo—Sumsub offers a dynamic, impactful work environment.

What You’ll Be Doing:

• Refactor and maintain technical support Wiki aligned with internal style guides.
• Collaborate across departments to ensure documentation covers all product and service aspects.
• Develop technical documentation, process guides, and descriptions in partnership with Technical Support managers.
• Create visual assets, including UML and BPMN charts.
• Conduct ongoing content audits to ensure relevance and accuracy.
• Process and act on feedback regarding existing materials.
• Assist in developing training materials and supporting documents.
• Enhance content management strategies with Technical Support managers.

About You:

• B2-level proficiency or higher with strong written and verbal communication skills.
• 2-3+ years of experience in technical documentation creation and management.
• Expertise in Atlassian products, especially Confluence.
• Knowledge of documentation strategies and content management systems.
• Proven ability to simplify and organize complex information for varied audiences.
• Experience maintaining a Knowledge Base (KB) and managing knowledge processes to ensure accessible, accurate documentation.
• Capability to collaborate with cross-functional teams while upholding consistent documentation standards.

Nice-to-Have Skills:

• Programming knowledge (theoretical or practical).
• Experience with Git.
• Familiarity with HTML.
• Understanding of the RESTful API concept.

What We Offer:

• Competitive compensation aligned with your expertise.
• Work on a product that matters—protecting millions of users and online services globally.
• Exposure to an international project spanning regions from Mexico to Singapore.
• A remote-first environment—work from anywhere in the world.
• Generous paid vacation and sick leave policies.

If you’re looking for an exciting opportunity to advance your career, contribute to meaningful work, and collaborate with a global team, we’d love to hear from you—apply now!

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