About Careem

Careem is on a mission to build the Everything App for the greater Middle East, simplifying lives by offering services like rides, food and grocery delivery, payments, and more. Operating in 70+ cities across 10 countries, Careem serves over 70 million customers and supports 2.5 million Captains. Careem is dedicated to creating meaningful impact, fostering a customer-first culture, and offering an inspiring platform for talent and entrepreneurship.

Position: User Experience Researcher

Location: Middle East (Flexible, hybrid working setup)
Work Type: Full-time

Role Overview

As a UX Researcher, you’ll play a key role in delivering user-centered solutions across Careem’s verticals, including mobility, food delivery, and payments. You’ll lead end-to-end research projects, advocate for user needs, and collaborate with cross-functional teams to shape meaningful product experiences.

Key Responsibilities

• Strategic Collaboration
  • Partner with product and business teams to identify research opportunities that align with Careem’s goals.
  • Use design thinking to co-create solutions with product managers and design partners.
• Research Execution
  • Lead the design, execution, and delivery of research projects using qualitative and quantitative methodologies.
  • Uncover the "why" behind behaviors and the "what" of user attitudes to drive actionable insights.
  • Conduct primary research to understand Careem’s diverse audience and regional nuances.
• Insight Communication
  • Deliver findings through clear, engaging storytelling and visualizations.
  • Share insights that inspire innovation and validate product decisions across the lifecycle.
• Collaboration and Innovation
  • Work closely with cross-functional teams (design, product, engineering, marketing, etc.) to deliver cohesive user experiences.
  • Thrive in ambiguity by prioritizing research and aligning stakeholders in a fast-paced environment.
• Advocacy for Users
  • Be a strong advocate for user needs, ensuring empathy drives every decision.

Requirements

• Education and Experience
  • Bachelor’s degree in a related field (e.g., HCI, Psychology, Sociology, Communication, Computer Science).
  • 2+ years of experience in user research or product research, with hands-on execution in diverse methods.
• Skills and Knowledge
  • Proficiency in qualitative and quantitative research techniques.
  • Strong understanding of the product development lifecycle.
  • Exceptional communication and storytelling skills, with the ability to craft concise, strategic narratives.
  • Ability to work independently while aligning with overarching company goals.

Preferred Qualifications

• Experience with consumer products, product development, or consumer insights.
• Fluent in English/Arabic or English/Hindi/Urdu to better understand the Middle East's diverse audience.

Why Join Careem?

• Purposeful Impact: Work at the forefront of innovation in a region with untapped potential.
• Flexible Work Setup:
  • 4 office days + 1 remote day per week.
  • Remote work from any country for 30 days/year.
  • Unlimited vacation days per year.
  • Individual contributor tech roles: 2 office days + 3 remote days.
• Learning Opportunities: Collaborate with inspiring colleagues and explore opportunities to grow daily.
• Wellness Benefits: Access to healthcare, fitness reimbursements, and health-related activities like gym memberships and training classes.

Ready to shape impactful user experiences in a fast-growing, purpose-driven organization? Apply now and help Careem redefine the future of the Middle East with user-centered innovation!

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