About Plum

At Plum, we're driven by a mission to maximize wealth for everyone. We're making saving effortless and investing accessible for all. Since 2017, we’ve been harnessing AI and automation to simplify personal finance, and today, we’re proud to have helped people save £2 billion across 10 European markets.

As the UK’s fastest-growing fintech (Deloitte Technology Fast 50), our growth is powered by the dedication of our diverse team. Based in London, Athens, and Nicosia, our 180+ team members work together to empower people to make more of their money.

The Role: UX Researcher (Mixed Methods)

We’re seeking a UX Researcher with a strong command of both qualitative and quantitative research methods to join our growing design team in Athens, Greece. Reporting to the Head of Design, you’ll play a pivotal role in developing user-centered financial products that align with user needs and business goals.

Responsibilities:

• Identify Key Challenges: Collaborate with designers and stakeholders to uncover user pain points and unmet needs.
• Frame Research Questions: Define research questions that guide the team toward meaningful insights.
• Explore User Problems: Formulate hypotheses and gather data using both qualitative and quantitative methods.
• Make Insights Tangible: Use prototypes, journey maps, and personas to test hypotheses and validate solutions.
• Iterate and Learn: Apply feedback to refine research insights continuously.
• Craft Insightful Narratives: Communicate research findings through compelling stories, fostering cross-functional collaboration.

Requirements:

• Proven experience in UX research with a portfolio of case studies
• Proficiency with design methods and experience translating insights into designs
• Knowledge of qualitative and quantitative research techniques, such as interviews, usability testing, surveys, and A/B testing
• Strong analytical and communication skills for conveying design decisions
• Ability to manage multiple projects in a fast-paced environment
• Experience in fintech or financial services is a plus
• Degree in Psychology, HCI, Cognitive Science, or related field is preferred

Interview Process:

1. Meeting with our Talent Specialist
2. Meeting with the Head of Design
3. Take-Home Assignment: Research Challenge
4. Research Challenge Presentation

Plum Perks:

• Stock options, annual training budget, and private health & life insurance
• Free Plum Premium subscription (€9.99/month)
• 25 days holiday plus public holidays
• Flexible remote work, with a beautiful office in central Athens (Syntagma square)
• 45 days to work from anywhere
• Team meals on Tuesdays and Thursdays, plus snacks and coffee
• Paid volunteering leave and enhanced parental leave
• Two-week sabbatical after four years of service
• Annual team trip to secret destinations

Get in Touch!

If this role sounds like a fit, we’d love to hear from you.

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